Web service integration with social network

Abstract

The article is devoted to the consideration of the creation of a web-service that organizes the work of an electronic queue and has the functionality of interaction with a social network. An electronic queue is a software and hardware complex that allows you to formalize and optimize the management of the flow of visitors. The article considers the software implementation of the electronic queue system "E-queue" with functionality integrated with a social network, which can have the following areas of application: bank operating rooms; insurance company payment centers; operator client centers, stationary operators; state institutions (for example, tax and registration services, embassies and consular offices); pension funds; medical centers; travel companies; visa centers; car dealerships, car services; notary and law offices; airline and railway ticket offices; operating rooms of communication departments; multifunctional centers for the provision of state and municipal services. To identify users in the system, it is proposed to create a QR code in personal accounts, with subsequent data administration using a QR code scanner. A convenient and fast way to provide users with additional functionality is to use social network bots, which have become an integral part of any online service, online store, information portal or blog. The developed software functionality consists of both receiving content and creating processes that directly relate to services and resources. Additional use of social network functionality for notifications allows users to quickly and conveniently receive up-to-date information in real time without the need to download the system's web service interface. This creates flexibility and convenience of interaction with the service for users, which provides more effective management of customer time and resources. In this regard, the integration of the functionality of web-systems for managing customer flows with social networks becomes an urgent task. The proposed methods for implementing the system when creating a service use a modern and proven stack of web programming technologies, which allows you to create web services that have a high level of security when working in an electronic system.